Capabilities

Continuous Process Improvement

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To maintain their competitive advantage organizations must streamline their operations and processes. Continuous Process Improvement (CPI) is a strategic approach for developing a culture of continuous improvement in the areas of reliability, process cycle times, costs in terms of less total resource consumption, quality, and productivity. Deployed effectively, it increases quality and productivity, while reducing waste and cycle time. Since many business processes rely on information and participation from more than one department and even different organizations, CPI is designed to facilitate these processes by integrating the various components into one streamlined system that runs smoothly and efficiently on a partially or completely automated flow of steps.

During CPI, business maps are defined by each layer for Core and Enabling Processes. Each process is standardized and stabilized and enabled by the essential Business IT systems within an organization. This approach seeks to optimize end-to-end work-flows in the most efficient and effective manner rather than to be defined by functional or departmental boundaries. PBSI has developed a unique approach to implementing CPI for our clients. By following an integrated approach of Change Management and Process Improvement methodologies, the Organization is mapped, and all related details of the business rules, policies, roles and responsibilities are Documented, Standardized, Measured and where appropriate, Optimized. The improved processes and business information are then compiled into a set of Standard Operating Procedures (SOP,) which forms the foundation of staff training and performance management. Organizational Change is a very important discipline required and is handled with the most care to ensure success.

PBSI works with our clients to introduce CPI within their organization and delivers workshops needed to develop the necessary framework and integration components.

Task	Description	Timeframe (Months)
Introduce CPI to the organization	Gaining business commitment around continuous process improvement Understanding the value of CPI in the long term Introducing the CPI framework, Critical Success Factors, Principles and Phases	Months 1
Develop the business case	Identifying the key metrics Understanding that CPI is a long term buy-in, not just a short-term project Creating a best practice model that integrates workflow Recognizing the top CPI drivers: business agility, innovation and process quality	Month 2
Obtain management buy in for CPI initiatives	Gaining business acceptance of CPI as an organizational discipline Changing perceptions about CPI's ability to achieve business results Adopting a legislative and structural approach Embracing a ‘process thinking’ style of management	Month 3
Understand the relationship between CPI and Lean Six Sigma (and other management tools)	Realizing the extent to which Six Sigma tools enable the CPI framework Evaluating Lean Six Sigma methodology and metrics: “a cooks tour” Real world examples: success factors for making CPI and Lean Six Sigma work in your organization	Months 4-6 depending on scope
Optimizing business processes	Analyzing current processes and exploring new possibilities Integrating workflow management	Continually from Month 4
Integrate CPI and organization change management	Moving towards an enterprise process-driven organization Dealing with employees who have ownership over their processes Understanding why organization change management has been tagged as the major factor behind CPI success	Continually from Month 4
Implement CPI governance: supporting both the business processes and individuals	Adopting flexible CPI guidelines to increase adoption rates Understanding the importance of process ownership and champions in continued success Providing “people-ready process” solutions Valuing local information and knowledge networks	Continually from Month 4
Achieving business and IT alignment through CPI	Bringing business and IT closer together by creating new dialogue Executing CPI for IT into a proactive leadership role Using CPI as a catalyst to re-evaluate the business/IT relationship Using alignment maturity to make your CPI projects successful	Ongoing

Contact PBSI

1001 Boardwalk Springs Place, Suite 111

O'Fallon, Missouri 63368

Telephone (866) 965-9222

Email consult@epbsi.com

Project Management Institute

For more information about PMI visit http://www.pmi.org

Government Contract Vehicles

GSA: GS-02F-0144U

Contract Period: September 3, 2008 - September 3, 2013

SIN 27-500 Course Development and Test Administration